Waterloo Community Councelling Waterloo Multi-Ethnic Councelling
0207 928 3462
Barley Mow Clinic
London SE1 7BD

Frequently Asked Questions

Why do people come to counselling?

 There are many reasons why people may want counselling. 

They may be going through a crisis and cannot see which way to turn. They may be experiencing a relationship break-up or a difficulty in the family, i.e. a bereavement. They may be affected by the loss of a job or employment problems. They may be worried about their health, or they may be struggling to support someone close to them.

 Some are struggling to deal with past events. They may have been a victim or witnessed things which have disturbed them ever since. 

Others may be worried about the future. They may have to make important decisions and are worried about the outcome of their choices. Some people may feel sad, weighed down, unmotivated and powerless to make changes in their lives.


What type of therapy is provided?

We offer psychodynamic counselling and psychotherapy.

We offer 18 weekly sessions to start with, although we are able to offer more appointments if both you and your therapist feel it may benefit you. In some cases, we might suggest other types of therapy or different organisations that may be better able to help with your issues.


What is psychodynamic therapy?

Psychodynamic counselling and psychotherapy suggest that the present problems or conflicts in a person’s life can best be treated by understanding the nature and origin of these issues. People are given the opportunity to talk freely about their difficulties during weekly, one-to-one sessions. The client and the therapist will explore past and present conflicts in order to identify and understand the root of the problem. Through greater awareness the client is usually more able to manage difficulties or find ways of changing the patterns in their lives, which create those difficulties.

Psychodynamic therapy is sometimes referred to as "interpersonal" or "dynamic" therapy, because it helps people with emotional and relationship problems. It is not only about the way we think but also about the way we feel and relate to others.


Are the counsellors qualified?

Counsellors at Waterloo Community Counselling are fully trained or completing their training as psychodynamic counsellors or psychotherapists. WCC is a registered organisational member of the British Association for Counselling and Psychotherapy (BACP).



What are the ethical guidelines?

All counsellors at Waterloo Community Counselling work within the BACP ethical guidelines. You can visit the British Association for Counselling and Psychotherapy (BACP) website for more information: www.bacp.co.uk


 In the case of a complaint that cannot be resolved with your counsellor, please contact the service Director, Chris Robinson: 020 7202 9427.


How is confidentiality dealt with?

All information shared during the initial appointment and in subsequent counselling sessions is strictly confidential. Waterloo Community Counselling will only pass on information about the client to other agencies (such as doctors, social workers etc.) with your consent.

WCC does, however, reserve the right to contact other appropriate agencies when the counsellor, in consultation with other staff, believes someone may be a danger to themselves or others.

The confidential relationship between client and counsellor takes place within a professional organisation, where consultation with colleagues and supervisors is an essential part of good practice. This practice does not, however, involve revealing identity in terms of  names and personal details.