COVID-19 Service Update September 2020. 

We Are Open & Taking Referrals Now. 

Waterloo Community Counselling is operating remotely and continues to offer talking therapy sessions over the phone or via video call to people across the London boroughs. 

Click here for more information

What is Waterloo Community Counselling?

Waterloo Community Counselling (WCC) is a counselling and psychotherapy service based in Waterloo, providing talking therapy to the local community as well as to people London-wide.

WCC was born in 1980s as part of a local health project. At that time there were more and more Londoners who couldn’t find the help they needed to cope with emotional and mental health problems. The NHS wasn’t enough.

Since then access to counselling services on the NHS has improved a great deal, but there are still long waiting lists and the NHS can usually offer only a few sessions with a therapist. At WCC we believe that many people need longer-term therapy. We tailor our services to the individual needs of each client, with some needing only a few weeks while others may need to see a therapist for several months or longer. To read more about our Low Cost service and to find out how to book an appointment please click here

Many people in London also find it difficult to access NHS services because they do not speak English very well. In 2004 we began to reach out to these communities, and we now have a dedicated team of counsellors working in over 20 languages who provide services to people from a wide range of different cultures and parts of the world. Our dedicated language service also works to support people who are seeking asylum or who have refugee status. This service is known as the Multi-Ethnic Counselling Service and you can read more about it here

We are one of only a handful of London-wide talking therapy services to offer long term therapy at reduced fees. We have a dedicated team of therapists who are passionate about providing an accessible, responsive service that is available to everyone. We look forward to welcoming you.


“My therapist guided me through a very difficult time and has given me the tools to challenge my negative thoughts”


“My counsellor was able to understand all my concerns and always gave me positive advice and support”


Core values

Mental healing
We aim to improve the psychological well being of our service users, focusing on the most disadvantaged and at risk individuals. 

We aim to create a greater understanding of mental health and talking therapies locally and help to reduce any stigma surrounding emotional difficulties

We strive to make our services as accessible and wide reaching as possible. We see referrals pan-London and do not believe in postcode lotteries when it comes to accessing mental health support. 

We try to tailor our services to individuals, taking into account differences in languages, culture, age and gender.

We do our best to consult users and relevant communities as we continue to improve and develop our services.

We aim to encourage self-determination, peer-support and self empowerment.

We aim to ensure our services meet the highest professional standards by employing qualified counsellors with accredited training and adhering to the BACP Code of Ethics. We also recruit trainee volunteer counsellors to complete their clinical placements.


Chris Robinson MA, MBACP (Senior Accredited)

Director of Waterloo Community Counselling
Chris is a psychoanalytic psychotherapist with over 25 years experience in the voluntary sector, NHS and private practice as a psychotherapist and clinical supervisor.
Tel: 020 7202 9427

Priya Commander

Project Manager, Multi-Ethnic Counselling Service
Priya is a psychodynamic psychotherapist (FPC & UKCP) and a psychodynamic psychoanalytic supervisor at the British Association for Psychoanalytic and Psychodynamic Supervision (BAPPS)
Tel: 020 7202 9422

Marisa Matos

Centre Manager and Coordinator for the Portuguese Counselling Service
Tel: 020 7202 9423

Hussain Mehdi

Financial Controller
Tel: 020 7202 9425

Charlotte Mann

Administrative Caseworker
Tel: 020 7928 3462

Marek Sarnecki

Administrative Caseworker
Tel: 020 7928 3462