Frequently Asked Questions

Low Cost Service


How much will my sessions cost at the Low Cost Service?

At Waterloo Community Counselling, the counselling fee is discussed at the assessment meeting and we take everyone’s circumstances into consideration when agreeing the fee. Our fees range from £20 – £85 per session. If you are receiving benefits, you quality for the concessionary rate, you must show proof at your assessment appointment, as without this they you not qualify. If you need counselling as part of your training course, the minimum fee for sessions is £40.

What happens at my assessment appointment?

The assessment appointment is where you will discuss with a counsellor your reasons for seeking help and if at the end both you and the counsellor agree we are the right service for you, we will place you on our waiting list for counselling. It is an opportunity for you to give us your up-to-date availability and your counsellor preferences.

How much will my assessment cost?

The assessment appointments start at £30. They are charged at x1.5 the agreed rate of counselling.

How long does the assessment last?

The assessment appointment is 1hr – 1hr30mins.

How do I book an assessment?

Please phone the office on: 020 7928 3462 to book an assessment with us. During the lockdown, however, please fill in the referral form on the contact us page

How long will I wait before being placed with a counsellor?

Our wait time after your assessment appointment is 4 – 12weeks. We match counsellors based on your availability and preferences, however if you are only able to commit to a limited timeframe, it will take longer for you to be placed.

Am I guaranteed to be placed with a counsellor after my assessment?

Every person that we see must be discussed and agreed with our clinical team, if we do not feel we are the right service to support you, we will signpost you to other services.

How frequent will my sessions be?

Once you are offered a start date for counselling, your sessions will take place with the same counsellor, every week on the same day and at the same time.

Do I have to pay for missed/ cancelled sessions?

Yes, our policy is to charge for all missed or cancelled sessions. If you have booked a holiday before you started your counselling contract, we will not charge you for those sessions. If your counsellor cancels your session, they will give you as much notice as possible and there will be no charge.

Is a trainee counsellor able to offer a professional service?

Yes, the WCC team is made up of qualified counsellors and trainee counsellors who are undertaking accredited courses. All trainee counsellors are supervised in- house by accredited supervisors.

Can I request a different counsellor?

If you feel the counsellor allocated to you is not a good match, we encourage you to discuss this with your counsellor. If you feel this is not resolved, you can request to be seen by a different counsellor by contacting the office.