Low Cost Service

In line with the Government’s approach to the Coronavirus pandemic, from the 18th March 2020 Waterloo Community Counselling has made the decision to close.

Our first priority must be the health and safety of all our staff and clients, our current clients will receive telephone sessions. If you are hoping to book an assessment at this time please visit the Contact page and fill in the form. 

If you are feeling unwell please be sure to contact either your GP, dial 111 or contact emergency services.


How to arrange an appointment

If you would like to book an initial assessment appointment, please call the office on 0207 928 3462. Please note that a non-refundable £10 deposit will need to be taken by card over the phone. The office is open Monday-Friday between 10am-5pm.

Following your initial assessment the waiting time to start regular counselling sessions is between 10-12 weeks.

What happens next?

When a suitable counsellor is available, you will be seen by them for 18 sessions at the same time each week. This will not change, unless in exceptional circumstances. Each appointment will last for 50 minutes.

The sessions are an opportunity for you to talk about yourself and, in particular, about difficult feelings and experiences in your life. The counsellor is there to listen and to help you express your feelings and understand them.

As you approach the end of your 18 sessions you and your counsellor will discuss your progress and together you decide whether you would like to extend your counselling further. We can offer extended counselling for up to 2 years. 

Our charges are calculated on a sliding scale according to your income and financial situation. You will discuss this at your initial assessment meeting; our aim is to agree an affordable weekly fee for you at the same time as asking you to contribute as far as possible to the cost of providing our service. As public funding for services such as ours has reduced in recent years, income from the people who use our service is increasingly vital to maintaining our work.

A one-off fee is charged for assessments, and all clients are required to pay a £10 deposit when booking their assessment. This deposit is non-refundable and will count towards your assessment fee. If you do not attend your assessment appointment, you will forfeit your deposit.

When discussing your fee, we take into account such factors as:

  • Annual salary/income from other sources such as benefits, grants etc.
  • Whether you have any dependants for whom you have additional financial responsibilities
  • Whether you have other income within your household which may be able to contribute to your weekly fee

What is English is not your first language?
For more information about our language counselling service, please visit our Multi-Ethnic Counselling page.

Out of Hours Counselling
Some people who want to come to counselling or psychotherapy find it difficult to take regular time off from work to attend sessions.

Out of Hours counselling is a more flexible service for people in full-time work, with experienced counsellors offering sessions in the evenings, mornings and on Saturdays.

The fee for out of hours counselling will start from £40.

Please do not leave your children unattended in the waiting room. Ensure that you have arranged childcare before attending appointments.